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Sales & Returns Policy

 

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Spacer ImageSales, Returns and Refunds Policy 
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Ordering

Orders may be placed the DMME On-Line Store located at: https://www.dmme.virginia.gov/commerce/

 All sales are final.  Items received damaged will be exchanged for identical items only.

Payment Options    

     

Effective August 30, 2013, in order for the Payment Process of this webstore to function correctly,  https://www.dmme.virginia.gov (the secure domain) must be added to your browser's list of trusted sites (found in Internet Explorer under "Tools">"Internet Options">"Security">"Trusted Sites").

All orders must be pre-paid.

The DMME On-line Store accepts MasterCard, Visa.              

Virginiasales tax is currently 5%.  Sales tax is applied to all purchases shipped to a Virginia mailing address.

Tax-exempt organizations must have a W-9 form on file with DMME before their order is processed.  Completed W-9 forms may be faxed to (434) 951-6325

If a W-9 form is needed you can Download Here.

 Shipping Charges       

Shipping Within the United States

Current shipping charges are:

Total Cost of Items which have Shipping Charges

Postage Charge

Less than $1.50

$1.50

$1.51 to $10.00

$4.00

$10.01 to $20.00

$5.00

$20.01 to $50.00

$6.00

More than $50.00

$7.00

Orders which include topographic maps or orthophoto quadrangles will ship the same day unless the order is received after 2:00 pm Eastern Time.

Shipping is UPS Ground or United States Postal Service.  For expedited shipping (next day or overnight), the customer's UPS or FedEx account number is required.        

Shipping Outside the United States

For orders shipping outside the United States and its territories, the customer's UPS or FedEx account number is required.



Questions?  Please feel free to contact:
Department of Mines, Minerals and Energy
Division of Geology and Mineral Resources
Phone: (434) 951-6341 or e-mail DmrSales@dmme.virginia.gov