DGO Data Information System Troubleshooting Guide

This guide is not intended to be an all-inclusive list of issues that may be encountered when using the E-forms and DGO Information Systems. Descriptions of and potential solutions to the most common internet browser settings and usage issues are listed below.  If you still have questions or problems, please contact the DGO e-Forms Center.

Trusted Sites

In order for the Virginia DGO Information and E-Forms Systems to function optimally, http://www.dmme.virginia.gov (the domain for the Information System) and https://www.dmme.virginia.gov (the secure, E-Forms System domain) should both be added to your browser's list of trusted sites (found in Internet Explorer under "Tools">"Internet Options">"Security">"Trusted Sites"). This may eliminate problems viewing parts of the system or downloading files.

Pop-up Blockers

Sections of the Virginia DGO E-Forms System use pop-up windows; therefore, pop-ups should not be blocked for the E-Forms system website. To avoid issues with viewing pop-up windows, add http://www.dmme.virginia.gov to the list of sites from which pop-ups are allowed in both Internet Explorer (found under "Tools">"Pop-up Blocker">"Pop-up Blocker Settings") and Google's pop-up blockers.


Some areas of the VA DGO Information and E-Forms Systems provide the opportunity to download files in several formats. To take advantage of these available files, downloads and download prompting should be enabled once you have added the Information and E-Forms Systems to your Trusted Sites. In Internet Explorer, these settings are found under "Tools">"Internet Options">"Security">"Trusted Sites">"Custom Level." Additionally, users should ensure that they have software installed that is capable of viewing the file format downloaded. Where appropriate, VA DGO has recommended internet locations where freeware versions of software can be obtained to view certain downloads. Information is typically available in Adobe PDF and MS Excel formats from the Information System. Downloads may be available in several different electronic formats from the E-Forms system as operators are able to upload submissions in numerous formats.


Much of the information available on the VA DGO Information and E-Forms Systems can be viewed directly in an internet browser if the correct plug-in has been installed. For example, many of the reports and database information available from the systems can be retrieved in Adobe PDF format. The Adobe Reader and plug-in software can be obtained from Adobe's website.

Alternate Browsers

The VA DGO Information and E-Forms Systems have been designed to function in an Internet Explorer Version 5 and higher environment. VA DGO recommends Internet Explorer Version 5 or greater be used to view the online systems; however, the VA DGO Information System has been found to function acceptably when using Mozilla/Firefox.

Filtering File Numbers

Several selection forms within the VA DGO Information System include a "Filter File Numbers" entry box and button. This tool can be used to quickly limit the file number box on the selection form to display only files matching a specific character string. This tool will accept and filter the data to be retrieved based on either an existing Operation Name, VA DGO File Number, or API/US Well # or parts thereof. Once the character string is entered and the "Filter File Numbers" button is clicked, the "File Number" box will display only the file names matching or containing the entered character string. At this point, a selection(s) should be made from the remaining file numbers in the "File Number" box and the "Selection" button should be clicked to retrieve the data.

Page Refresh Delay

On some selection forms within the VA DGO Information System, selection criteria box choices may be dependent upon earlier selections made on the same form (e.g. The "Monthly Gas Production by Well" form allows a time period selection of only three years. Once a "Beginning" year is selected, the "Ending" year selection box will be reduced to contain only the next three consecutive years.) It may take a few moments for dependent selection boxes to refresh selection choices. During this time, the user should not attempt to refresh the page as all selections made will be lost.

Geophysical Logs

Geophysical logs maintained by VA DGO through approximately the year 2006 are available on the VA DGO Information System. For various reasons such as changes in regulatory requirements, geophysical logs are not available for all gas and oil wells in the Commonwealth of Virginia. As confidentiality regulations and government resources allow, geophysical logs will be continually added to the system and made available online. Logs are currently available as .tif images, some of which are large files (up to 300Mb), and as .las files. Currently, geophysical logs can only be downloaded one-at-a-time. An electronic image viewer capable of opening .tif files of very long length is required to view .tif files. Windows Picture and Fax Viewer, which is often the default .tif viewer on computers running a Windows operating system, is typically not acceptable for viewing electric logs. IrfanView is a freeware image viewer capable of viewing electric log images in .tif format. Installing IrfanView software will not necessarily allow .tif images to open directly in an internet browser; however, .tif images can be downloaded and then opened with IrfanView. DataView software can be used to view .las files and is currently available from Schlumberger without charge. The Virginia Division of Gas & Oil provides no support for third-party software packages and neither it, the Virginia Department of Mines, Minerals and Energy, nor its employees are responsible for any damages, including economic and consequential damages, arising from download, access, or use of this software.

Data Limitations

Additional data is being added to the VA DGO Information and E-Forms Systems daily. If data for known operations cannot be found on the system, it may not yet be available online. Users may choose to contact the

for additional information. Data retrieved from the VA DGO Information System is subject to the disclaimer provided on the system's Main Menu.